Career Journey
Nearly 20 years of professional experience spanning customer service, BPO leadership, e-commerce, digital platforms, and, more recently, AI-assisted system building.
My career began in frontline customer operations, where I developed strong communication, problem-solving, and service delivery skills. Over time, I moved into leadership and operations roles, managing teams, processes, and entire business units. This foundation later enabled me to build and operate digital platforms, e-commerce systems, and automation-driven solutions for businesses, MSMEs, educators, and platform-based ventures.
Today, I work as a Digital Solutions Architect, using AI-assisted "Vibe Coding" workflows to design, structure, and launch functional web platforms and automation systems that solve real operational problems.
Digital Solutions Architect
@ AI-Assisted Platform BuilderI design and structure web applications, internal tools, and automation systems using AI-assisted workflows. My role focuses on system architecture, feature planning, data structure design, and workflow automation.
- Rapidly prototyping and deploying platforms for real-world use cases (POS, property management, legal research).
- Working with VS Code + Codex, Google Antigravity, and Gemini 3.
- Convergence of operations background, platform experience, and AI-assisted development.
Law Student (LLB)
@ Aemilianum College of LawCurrently pursuing a Bachelor of Laws degree. My legal studies influence the design of platforms such as LegisPinoy, particularly in areas involving legal research structure, statutory organization, jurisprudence classification, and compliance considerations.
Operations Manager
@ 24/7 Virtual Agent Philippines IncServed as Operations Manager overseeing training, client relations, and operational delivery for web development and virtual assistant deployments.
- End-to-end Amazon account management (A–Z backend operations).
- Brand management, including competitor analysis, keyword research, and product research.
- Managing internal teams supporting US-based clients.
- Acting as Project Manager for US CEOs and automation specialists.
Proprietor
@ MLBS Enterprise / MyDivisoria PHLed the overall marketing and operations of MyDivisoria.ph, a pioneering local e-commerce platform and one of the first in the Philippines to implement social commerce.
- Business operations and marketing strategy.
- Platform growth and merchant onboarding.
- Managing daily operations, promotions, and partnerships.
Founder
@ Mobile Lab Business Solutions IncFounded a digital solutions company focused on empowering SMEs through web and software development under MyLokal.ph.
- Oversaw marketing and operations for SME digital transformation projects.
- Created SuperAgents.ph, the first cashback and referral platform for Filipinos.
- Co-founded Transcendence BPO, serving as Lead Business Developer for a China-based manufacturing company.
General Manager
@ Equinox Virtual SolutionsManaged large-scale operations with 300+ full-time employees across internet marketing, customer service, telemarketing, and web research.
- Served as Project Manager and Head of Operations for Stripes39 (Seattle-based CPA marketing company).
- Established experience in high-volume operations, performance management, and multi-department leadership.
Real Estate VA & CSR
@ Avanti Way (Miami) & NHOA (Florida)Provided remote operational support for US-based real estate and property management companies.
- Appointment management for real estate agents.
- Ticket management and scheduling of property services.
- Direct communication with clients and property owners.
Team Lead → Supervisor
@ OSRP LLCProgressed from Customer Service Representative to Team Lead and Supervisor.
- Handling Level 3 escalations via email and phone.
- Monitoring customer feedback across major US e-commerce brands (PCMall, MacMall, OnSale).
- Restructuring call flows and quality assurance processes.
- Managing pre- and post-warranty registration operations.
Contributing Writer
@ ABS-CBN (BORA)Conceptualized storylines and wrote scripts for a weekly television program, developing strong storytelling, narrative structuring, and content creation skills.
Telephone Service Representative
@ APAC Customer Services IncHandled North American accounts, offering cable subscriptions (Comcast) and credit card insurance (HSBC). Developed early skills in communication and sales.
Education
Bachelor of Laws (LLB)
Aemilianum College of Law
Ongoing legal studies influencing platforms like LegisPinoy.